Keep seeing your patients by video

Livi Connect is a platform that enables health care professionals across the globe to see and treat their patients remotely by video. This initiative has been launched to help tackle the spread of coronavirus (Covid-19).

Free to use for all health care professionals.

Doctor and patient communicating through video
Video-conferencing that’s safe and secure
Fully encrypted video consultations from Europe's largest digital healthcare provider.
Your information is safe with us
Your phone number is never shared with a patient. Only you can start a call.
Works alongside your existing systems
Continue to administer patients as you usually do. We will not store any medical data or recordings from the consultations.
Livi Connect is an initiative from Europe's largest digital healthcare provider. Livi has delivered over 1.5 million patient consultations by video. Livi operates as Kry in Sweden, Norway and Germany, and as Livi in France and the UK.
1. Register and verify
Enter your details and click the verification link in the email we send you.
2. Send patients a link by SMS or email
Start a video call. Enter your patient’s mobile phone number or email address to send them a one-time link, for a video consultation with you.
3. Consult with patients by video
Your patient clicks the link to your secure online clinic and the consultation begins. Diagnose more accurately than by phone.

Your questions answered

Livi Connect is a free web-based platform that healthcare professionals can use to conduct secure remote video consultations with their patients.

The platform is open for all healthcare professionals to use including:

  • general practitioners
  • nurses
  • pharmacists
  • psychologists
  • psychiatrists
  • opticians and ophthalmologists
  • dentists
  • dermatologists
  • paediatricians
  • nutritionists
  • physiotherapists
  • occupational therapists.

In fact, any healthcare professional who needs to speak to patients can have video consultations on the platform – for free.

The spread of coronavirus (Covid-19) has placed huge pressure on healthcare systems across the globe. We want to make it easy for healthcare professionals to continue with their work remotely, and video consultations are the best way of replicating face-to-face contact.

We believe that people who are in at-risk groups or those who are self-isolating should still be able to contact healthcare professionals and get the care they need. In addition, it is important to continue to take care of patients with chronic illnesses. This can be done remotely with digital technology.

Livi Connect enables and empowers healthcare professionals to continue with their vital work in a safe, efficient and flexible way.

All you need is a desktop computer, laptop or a smartphone (Android or iOS) with a working front-facing camera, microphone and speakers. You need to have an internet browser installed.

  • Healthcare professionals using the platform can connect to a video consultation with a computer, laptop or a smartphone.
  • Patients using the platform will receive a link by SMS or email and can join the video consultation direct from an internet browser on their smartphone, laptop or computer.

No special equipment or software is needed. Everything happens in an internet browser for both healthcare professionals and patients.

To respect the privacy and confidentiality of the patients you see, you should make sure that you conduct video consultations in a location that is quiet and private.

The platform was built to work on the following internet browsers: Chrome, Firefox, Safari and Edge. Unfortunately, for technical reasons the platform does not currently work on Internet Explorer.

If you are still having problems, please try updating the software on your device to the latest version. Ideally, you should be running the latest versions of both your operating system and of your internet browser software.

You can delete your account at any time. Sign in to your account, go to your profile then click on 'Delete account'.

The platform meets personal data security requirements including encryption and two-factor authentication.

As with other services, it is up to individual healthcare providers to decide whether they want to use the service based on their needs, any risks they identify and any legal requirements they have.

Please note that Livi has no relationship with the patient and that healthcare providers have an independent responsibility under personal data legislation for their patients. We do not record any video/sound, and we do not store any patient data. Patient identification is the responsibility of individual healthcare providers – Livi Connect is only a video solution.

Livi Connect is a free service available to all healthcare professionals. It is free for both healthcare professionals and patients.

Livi Connect has been developed in direct response to coronavirus (Covid-19). We had the technology that could help solve the issue of healthcare professionals being unable to see their patients face-to-face, and we wanted to add immediate capacity to healthcare systems to make sure patients could continue to access medical advice even while at home.

We’ve built this new platform in addition to our core service, the Livi smartphone app. We already work in partnership with national and local healthcare authorities to provide additional capacity to primary care services, making it easy for clinicians to work remotely and for patients to access vital healthcare services.

This free initiative is provided by Livi, a Swedish digital healthcare company and Europe’s largest provider of digital medical consultations. This initiative was started as a direct response to help tackle the spread of coronavirus in Europe and beyond. There are no plans to start charging a fee to use this service.

Healthcare professionals who register on the platform to conduct video consultations are asked to provide some basic personal details and to verify their mobile phone number and email address. The platform is intended for use by healthcare professionals only.

Patients are asked to connect only with healthcare professionals who they know and recognise.

After signing in, click ‘Profile’ in the menu bar at the top of the page. Here you can edit your account details.

Yes, we fully encrypt every video consultation.

We do not record any video or sound, we do not store any patient data, and all administration takes place outside the platform.

No, it is not connected to any EMRs. All patient administration happens outside of the platform. Healthcare professionals should administer their patients using the existing systems they normally use in their day-to-day work.

Livi Connect is currently available in 11 languages:

  • English (UK, US)
  • Swedish
  • Czech
  • Danish
  • Dutch
  • French
  • German
  • Italian
  • Norwegian
  • Polish
  • Spanish.

More languages will be added soon.

You can write to us at